Privacy Policy

Man and Van Ravenscourt Park Privacy Policy

This Privacy Policy explains how Man and Van Ravenscourt Park collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Ravenscourt Park area. It applies to all individuals who use or inquire about our services, whether you contact us online, by phone, or in person.

We are committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful manner in accordance with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.

1. Data Controller

The data controller is the business operating under the name Man and Van Ravenscourt Park. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

2. Types of Personal Data We Collect

We may collect and process the following categories of personal data when you use our services or interact with us:

Identity and contact details, such as name, address, service addresses for collection and delivery, and general contact details.

Service and booking details, such as requested date and time of service, type of items to be moved, access details, and any special instructions you provide.

Communication records, such as messages, feedback, and notes of conversations relating to quotes, bookings, complaints, or general enquiries.

Payment and transaction information, such as amounts charged, payment status, and transaction references. We do not store full payment card information if you pay by card through a third party payment processor.

Technical data when you visit our website, such as IP address, device and browser information, and basic usage data. This may be collected through standard server logs and similar technologies.

3. How We Collect Your Data

We collect personal data directly from you when you contact us for a quote, make a booking, use our services, or communicate with us by any means. We may also collect limited information indirectly, for example:

From third party platforms where you choose to contact us through their messaging or enquiry systems.

From payment service providers when you complete a transaction and they send us confirmation details.

From basic website analytics tools that record visits to our site.

4. Lawful Bases for Processing

We only process your personal data where there is a lawful basis under UK GDPR. Depending on the circumstances, we rely on the following lawful bases:

Contract. We process your data when it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, schedule and complete your move, and manage payments.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and does not override your rights and freedoms. This may include keeping basic records of previous jobs, improving our services, managing our business operations, and protecting our legal rights.

Legal obligation. We process personal data as required to comply with legal obligations, such as tax and accounting requirements, and to respond to lawful requests from regulatory authorities.

Consent. In limited cases, we may rely on your consent, for example for optional marketing communications. When we rely on consent, you can withdraw it at any time.

5. Purposes of Processing

We process your personal data for the following purposes:

To provide quotes and respond to enquiries about our services.

To set up, manage, and complete bookings for man and van services.

To communicate with you about your booking, including confirmations, changes, or issues.

To take and process payments, issue invoices or receipts, and manage accounts.

To handle customer service, including complaints, disputes, and follow up queries.

To maintain internal records of jobs completed in the Ravenscourt Park area and surrounding locations.

To comply with legal, regulatory, and tax obligations.

To protect our business, employees, property, and customers, including in connection with fraud prevention or the exercise or defence of legal claims.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

In general:

Basic booking and service records are typically retained for up to six years after the end of the relevant tax year to meet legal and tax obligations.

Routine enquiries that do not result in a booking may be kept for a shorter period, usually up to two years, to help us manage follow up requests and business records.

Where we rely on consent for marketing, we retain your relevant contact details until you withdraw your consent or we determine that the data is no longer needed.

We may retain certain information for longer where required by law or where necessary in connection with actual or potential legal claims.

7. Data Sharing and Processors

We do not sell your personal data. However, we may share your data with trusted third parties where necessary for the operation of our business and the provision of services. These third parties act as data processors or independent controllers, depending on their role. They may include:

Payment service providers to process card or electronic payments.

IT and hosting providers that store or enable access to our digital records.

Communication service providers that facilitate calls or messaging.

Professional advisers, such as accountants or legal advisers, where necessary for compliance or to protect our legal interests.

Public authorities, regulators, or law enforcement agencies, where required by law or necessary to protect rights, property, or safety.

Where we use data processors, we ensure they are bound by appropriate contracts requiring them to process your data only on our instructions, keep it secure, and comply with data protection law.

8. International Transfers

Where our service providers are located outside the United Kingdom or use servers in other countries, your personal data may be transferred internationally. In such cases, we will take steps to ensure that appropriate safeguards are in place, such as relying on adequacy regulations or using standard contractual clauses approved under UK data protection law, so that your data remains protected to a standard essentially equivalent to that in the UK.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include restricted access to systems, secure storage of records, and the use of reputable service providers.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are also responsible for taking reasonable steps to safeguard any communications and devices you use to interact with us.

10. Your Data Protection Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how we use it.

Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or if you withdraw consent where consent was the only basis for processing.

Right to restriction. You can ask us to restrict the processing of your data in certain situations, such as while a dispute about its accuracy or our use of it is being resolved.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to transmit it to another controller where technically feasible.

Right to object. You can object at any time to processing based on our legitimate interests, including profiling. We will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or for the establishment, exercise, or defence of legal claims.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

11. Complaints and Supervisory Authority

If you are unhappy with how we handle your personal data, you should contact us in the first instance so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK supervisory authority for data protection. Details of how to do this are publicly available from that authority.

12. Scope of this Policy

This Privacy Policy applies to all customers and prospective customers of Man and Van Ravenscourt Park in the Ravenscourt Park area and any nearby areas where we provide services. By contacting us, requesting a quote, or using our services, you acknowledge that you have read this Policy and understand how we process your personal data.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will be effective from the date it is published. You are encouraged to review this Policy periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van Ravenscourt Park Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 28 Hammersmith Grove
Postal code: W6 7AW
City: London
Country: United Kingdom

Latitude: 51.4946760 Longitude: -0.2260550
E-mail:
[email protected]

Web:
Description: You can always decipher to our man and van services in Ravenscourt Park, W6 when it comes to fast and efficient relocation. Contact us now!
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