Terms and Conditions

Man and Van Ravenscourt Park Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Ravenscourt Park provides man and van, removals, transport and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 Client means the individual or business instructing us to carry out services, or any person acting on their behalf.

1.2 Services means any man and van, removal, transport, delivery, collection, loading, unloading, packing, or related services provided by us.

1.3 Vehicle means any van or other vehicle used by us in the provision of the services.

1.4 Goods means the items, belongings, furniture, equipment, boxes, or other property which we are required to move, handle, store or transport.

1.5 Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written or verbal confirmation of your booking.

2. Scope of Services

2.1 We provide man and van removal and transport services primarily within our local service area, with collections or deliveries to and from other locations across the UK by prior agreement.

2.2 The specific services to be provided, including date, time, vehicle size, number of operatives and any special requirements, will be agreed at the time of booking.

2.3 Any estimated duration of the job or arrival times are provided in good faith but are not guaranteed. Traffic, access issues, weather conditions and other factors may affect timings.

3. Booking Process

3.1 Bookings may be made by telephone or other communication channels as we may make available from time to time.

3.2 When requesting a quotation, you must provide accurate and complete information, including:

a) Full collection and delivery addresses, including floor levels and access details.

b) Description and approximate quantity of goods.

d) Any parking restrictions, loading limitations or time constraints.

3.3 All quotations are based on the information provided by you. If the information is incomplete or inaccurate, we reserve the right to amend the quotation, apply additional charges or, in extreme cases, decline to complete the work.

3.4 A booking is only confirmed once we have accepted your request for services and provided confirmation. We may decline any booking request at our sole discretion.

4. Pricing and Payments

4.1 Prices may be based on hourly rates, fixed quotes, minimum charges or a combination of these, as communicated at the time of booking.

4.2 Unless otherwise agreed in writing, hourly rate bookings are charged from the agreed start time or actual arrival time (whichever is later) until completion of the job, including any waiting time caused by delays outside our control.

4.3 Additional charges may apply for:

a) Extra labour or additional vehicles.

b) Long carries where goods must be moved an unusually long distance between vehicle and property.

d) Late changes to the booking or extended job duration.

e) Tolls, congestion charges, parking fees or penalties arising from circumstances beyond our control.

4.4 Unless agreed otherwise, payment is due immediately upon completion of the job. We reserve the right to request full or partial payment in advance, particularly for larger moves or long-distance journeys.

4.5 We may accept various forms of payment, which will be confirmed at the time of booking. You are responsible for ensuring that payment can be made when due.

4.6 If payment is not made when due, we reserve the right to:

a) Charge reasonable late payment fees or interest at the maximum rate permitted by law.

b) Suspend or cancel any further services.

c) Retain possession of goods under a lien until full payment is received, where legally permitted.

5. Cancellations and Amendments

5.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

5.2 For standard bookings, the following cancellation terms will usually apply unless otherwise stated at the time of booking:

a) More than 48 hours before the scheduled start time: no cancellation fee, although any non-refundable third-party costs may be charged.

b) Between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price may be charged.

c) Less than 24 hours before the scheduled start time or on arrival: up to 100 percent of the quoted price may be charged.

5.3 If you are not present at the agreed time and location, or if we are unable to gain safe and reasonable access to the premises, this may be treated as a same-day cancellation and charges may apply.

5.4 We may cancel or reschedule the booking if:

a) Circumstances beyond our control make it impossible or unsafe to carry out the work.

b) You have provided inaccurate or incomplete information which materially affects the job.

c) We reasonably believe the job involves illegal or prohibited activities.

5.5 In the event that we cancel the booking, our liability will be limited to refunding any amounts you have paid in advance for services not yet provided, and we will not be liable for any indirect or consequential loss.

6. Client Responsibilities

6.1 You are responsible for ensuring that:

a) All goods are properly packed and ready for collection, unless we have agreed to provide packing services.

b) All items to be moved are clearly identified and accessible.

c) Fragile or delicate items are adequately protected and brought to our attention.

d) All necessary permissions and permits for parking, access and loading are obtained where required.

e) Children, pets and other occupants are kept safe and away from work areas.

6.2 You must not ask our staff to perform any act that is unsafe, illegal, likely to damage property or outside the scope of our agreed services.

6.3 You are responsible for checking that the vehicle is fully loaded or unloaded as required before departure or on completion of the job. We are not liable for items claimed to be missing once we have left the premises if they were not recorded or checked at the time.

7. Goods Not Accepted or Restricted

7.1 Unless agreed in writing before the booking, we do not accept responsibility for the transport of the following items:

a) Hazardous, toxic, flammable or explosive materials.

b) Illegal goods or substances.

c) Live animals or pets.

d) Perishable goods requiring temperature control.

e) Valuable items such as cash, jewellery, watches, important documents, or collectors items.

7.2 If such items are included without our knowledge or consent, you do so entirely at your own risk and you will be responsible for any resulting loss, damage, fines or claims.

8. Waste and Disposal Regulations

8.1 We operate in accordance with UK waste and environmental regulations. We will not remove, transport or dispose of waste in a manner that breaches applicable laws.

8.2 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they are not hazardous or regulated waste.

8.3 Additional charges will apply for disposal services, bulky waste, or items requiring special handling. These charges will be confirmed where possible in advance, but may be adjusted if the nature or volume of the waste differs from that originally described.

8.4 We reserve the right to decline the removal or disposal of any items which we reasonably believe may be unlawful, unsafe, contaminated, or not permitted for collection under our licences or under applicable waste regulations.

9. Liability and Limitations

9.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

9.2 We are not liable for:

a) Normal wear and tear, minor scuffs or scratches occurring during appropriate handling.

b) Damage arising from inadequate or insecure packing by you or a third party.

c) Damage to furniture or items which are already defective, unstable or in poor condition.

d) Loss or damage resulting from your failure to protect glass, mirrors, fragile items or electronics.

e) Loss of sentimental value, perceived value or any indirect or consequential losses, including loss of profit or business interruption.

9.3 Our liability for loss of or damage to goods, where we are found to be at fault, will be limited to a reasonable cost of repair or replacement up to a maximum amount per job, which may be communicated at the time of booking. You should arrange your own insurance for high-value items or for cover beyond this level.

9.4 We shall not be liable for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, breakdowns, strikes, civil disturbances or acts of government.

9.5 Nothing in these Terms and Conditions limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence or for fraud.

10. Claims and Complaints

10.1 If you believe any loss or damage has occurred, you must notify us as soon as reasonably possible, providing full details and evidence.

10.2 Wherever practicable, any visible damage should be pointed out to our staff at the time of occurrence or on completion of the job.

10.3 We will investigate all reasonable complaints and, where appropriate, may request photographs, receipts, repair estimates or other supporting documents.

10.4 Any claim must be made within a reasonable period after the completion of the services, and in any event no later than 7 days from the date of the job, unless otherwise required by law.

11. Parking, Access and Property Damage

11.1 You are responsible for ensuring that adequate legal parking is available for the vehicle at both collection and delivery addresses.

11.2 If suitable parking cannot be found and this results in parking penalties, additional walking distances or delays, we reserve the right to charge for any extra time and costs incurred.

11.3 We will take reasonable care to avoid damage to your property and premises. However, we are not liable for damage caused by moving goods through tight spaces, stairwells or doorways where you have requested that we proceed despite the risk of damage.

11.4 You are responsible for protecting floors, walls, doors and fixtures where necessary. We accept no liability for pre-existing damage.

12. Insurance

12.1 We maintain appropriate insurance cover for our business operations as required by law.

12.2 Our insurance does not replace your obligation to insure your own goods. You are strongly advised to arrange suitable contents or removals insurance, particularly for high-value or fragile items.

13. Data Protection and Privacy

13.1 We will collect and process personal information such as your name, address and contact details solely for the purpose of providing our services, handling bookings and maintaining records.

13.2 We will take reasonable steps to protect your personal information and will not sell or disclose it to third parties except where necessary to deliver the services, comply with legal obligations or with your consent.

14. Variation of Terms

14.1 We may update these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date on which they are published or communicated.

14.2 The Terms and Conditions in force at the time of your booking will apply to that specific contract.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking or using Man and Van Ravenscourt Park services, you acknowledge that you have read, understood and agree to these Terms and Conditions.



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The man and a van service that you desperately need is right on your doorstep in Ravenscourt Park, but our reputation precedes us and appointments are booking up fast. We want to be able to serve as many customers in W6 as possible so we always make speed and organisation a top priority and our teams work their socks off to provide the best service possible to our customers. However, there is only so much time in the day. Don’t miss out on the service that you deserve. Get in touch with our man and van Ravenscourt Park today to book your slot!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Ravenscourt Park Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 28 Hammersmith Grove
Postal code: W6 7AW
City: London
Country: United Kingdom

Latitude: 51.4946760 Longitude: -0.2260550
E-mail:
[email protected]

Web:
Description: You can always decipher to our man and van services in Ravenscourt Park, W6 when it comes to fast and efficient relocation. Contact us now!
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