Man And Van Ravenscourtpark Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Ravenscourtpark provides moving, transport, collection, and related labour services within the United Kingdom. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear, fair, and practical framework for both parties, covering the booking process, pricing, payment, cancellations, liability, waste obligations, and the applicable law.

In these terms, the words we, us, and our refer to the service provider operating under the Man And Van Ravenscourtpark name. The words you and your refer to the customer, including any person acting on the customer’s behalf. These terms apply to all domestic and commercial bookings unless we have agreed alternative conditions in writing. If any part of these terms is unclear, it is the customer’s responsibility to ask for clarification before the service begins.

A booking is not considered confirmed until we have issued acceptance of the request, provided a quotation or estimate, and received the required deposit or written confirmation, where applicable. Quotations are usually based on the information supplied by the customer, including the volume of items, access conditions, distance, timing, and any special handling needs. If the information later proves to be inaccurate, we reserve the right to revise the price, amend the vehicle size, adjust the number of staff, or refuse to proceed where the revised scope is no longer suitable.

When placing a booking for man and van services in Ravenscourtpark, the customer must ensure that all details provided are true, complete, and current. This includes the collection and delivery addresses, any parking restrictions, building access requirements, floor levels, item dimensions, and whether any item is fragile, heavy, or difficult to move. If a lift is unavailable, access is narrow, or parking is restricted, additional charges or changes to the timetable may apply. We do not accept responsibility for delays or extra costs caused by incorrect or incomplete information.

We may provide a fixed quote or an hourly rate depending on the nature of the job. A fixed quote is based on the agreed scope of work and the information available at the time of quotation. An hourly booking may be used where the amount of work is uncertain or likely to change. Any waiting time, repeated loading and unloading, prolonged packing, or unexpected site delays may affect the final charge. If the customer asks for extra tasks outside the original agreement, we may either carry them out at the relevant additional rate or decline the request.

We reserve the right to refuse or cancel a booking where the work would be unsafe, unlawful, beyond our operational capacity, or materially different from the information supplied. This includes situations where items are excessively heavy, hazardous, contaminated, infested, illegal, or likely to cause damage to our vehicle or personnel. Our team may also refuse to move items that are not adequately prepared, are insecurely packed, or cannot be handled safely using reasonable care and standard moving practices.

Payment terms will be confirmed at the point of booking or before the service starts. Unless otherwise agreed, payment is due in full immediately after completion of the job and may be requested by cash, card, bank transfer, or another approved method. For larger or specialist jobs, we may require a deposit, advance payment, or staged payments. Any deposit is normally non-refundable except where we cancel the service or otherwise agree in writing. If payment is not made on time, we reserve the right to charge reasonable recovery costs and interest where permitted by law.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes may include labour, transport, and standard handling only, unless expressly stated otherwise. Costs not included in the quote may cover parking charges, congestion-related charges, tolls, storage, waiting time, dismantling, reassembly, packing materials, disposal fees, or any specialist equipment required to complete the work. We will normally explain any foreseeable extras before work begins, but if new costs arise during the job because of changed circumstances, they may be added to the final invoice.

Customers must ensure that payment instruments are valid and that sufficient funds are available. Where a payment method is later reversed, cancelled, or disputed without lawful reason, the customer will remain liable for the full amount plus any costs reasonably incurred in addressing the dispute. If an invoice is overdue, we may suspend further services, withhold delivery of items where lawful to do so, or pursue debt recovery action. Any administrative or legal costs incurred because of non-payment may be added to the outstanding sum to the extent allowed by law.

The customer may request cancellation or rescheduling, but such requests must be made as soon as possible. If notice is given with sufficient time, we may offer an alternative date or adjust the booking subject to availability. Cancellations made close to the scheduled time may attract a charge, especially where staff, vehicle time, fuel, or third-party services have already been reserved. The amount charged will normally reflect the costs we have reasonably incurred and any loss of opportunity caused by the late cancellation.

If the customer cancels after our team has already been dispatched or arrived at the agreed location, we may charge for travel time, waiting time, labour, and any other direct costs incurred. Where the customer is not present, access is not available, or the work cannot proceed because the customer has failed to prepare the premises or items as agreed, this may be treated as a late cancellation or failed appointment. In such cases, the full minimum charge may apply, and additional charges may be made where appropriate.

If we need to cancel or postpone a booking, we will aim to give reasonable notice and, where possible, offer an alternative appointment. We may do so where there is vehicle failure, staff illness, unsafe weather, road closures, access restrictions, or another event beyond our reasonable control. Except where required by law, we are not liable for indirect losses resulting from a cancellation or delay, but we will seek to act reasonably and communicate any changes as promptly as practicable.

Customers are responsible for being available at the agreed time and ensuring that keys, access codes, and permissions are ready for use if required. If we are delayed because the customer is not present or does not provide access, waiting charges may apply. If a booking cannot proceed for reasons caused by the customer, the service may be deemed completed for charging purposes, even if only part of the planned work has been carried out. We are not responsible for missed deadlines caused by customer-side delays.

Liability is limited to the direct loss or damage that results from our proven negligence, breach of contract, or failure to exercise reasonable care and skill. We will take reasonable steps to protect items during loading, transit, and unloading, but moving work carries inherent risks, particularly where items are fragile, poorly packed, antique, or already damaged. Customers should notify us in advance of any item that needs special handling, and they should consider obtaining appropriate insurance for valuable, delicate, or irreplaceable goods.

We are not responsible for loss or damage arising from pre-existing defects, inadequate packaging, hidden faults, unsuitable access, inherent weakness in an item, or the customer’s own instructions. We are also not liable for damage caused by items that are not properly secured, packed, or labelled by the customer. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses, including loss of profit, business interruption, missed appointments, or emotional distress. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the job. The customer should keep damaged goods, photographs, packaging, and any other relevant evidence available for inspection. We may request further information to assess the claim, arrange an inspection, or obtain repair or replacement quotations. If liability is accepted, our responsibility will normally be limited to the reasonable repair cost, replacement value, or a proportionate amount of the service fee, depending on the circumstances and legal requirements.

When undertaking removal or transport work, customers must ensure that all items belong to them or that they have lawful authority to arrange their movement. We are entitled to assume that any goods presented for collection may be handled, loaded, and delivered in accordance with the booking instructions. If a dispute arises about ownership, authority, or destination after the job has begun, we may suspend the service until the issue is resolved. Any costs caused by incorrect authority or disputed instructions may be charged to the customer.

It is the customer’s duty to ensure that premises are safe for access and that there are no hidden hazards, such as loose flooring, exposed wiring, unsafe stairs, or other dangerous conditions. Our team may refuse to enter a property or continue with a task if the environment appears unsafe. In such circumstances, we may still charge for attendance, time spent, or partial completion of the work. Man And Van Ravenscourtpark will not be liable for delays or damage arising from unsafe premises that should reasonably have been disclosed in advance.

Where our service includes disposal, clearance, or transport of unwanted items, the customer must comply with all applicable waste laws and must not ask us to dispose of any controlled, hazardous, illegal, or dangerous materials unless we have expressly agreed in writing and are lawfully permitted to do so. This includes, by way of example, asbestos, chemicals, clinical waste, gas bottles, solvents, paint, oils, pressurised containers, electrical items that require special treatment, and any item contaminated by mould, pests, or bodily fluids.

We operate in accordance with UK waste management requirements and reserve the right to request information about the nature and origin of items to be removed. If items are classed as waste, the customer must ensure they have the right to transfer them and that any transfer documentation or disposal instructions are accurate. We may refuse to move or dispose of items if doing so would breach environmental law, licensing conditions, safety rules, or the terms of any site access agreement. The customer remains responsible for ensuring that any waste presented is lawful to remove.

Items intended for recycling, donation, reuse, or disposal should be separated where possible and declared clearly before the service starts. If the customer later changes the disposal instructions, additional handling or sorting charges may be applied. We do not accept responsibility for items left behind, mixed with waste, or included in error. If our team identifies prohibited material among a load, we may stop work, isolate the relevant items, and charge for the time and costs associated with making the load safe and compliant.

For waste collections, the customer confirms that they are the lawful owner of the items or are otherwise authorised to release them for disposal. Dumping waste illegally, requesting disposal of prohibited items, or providing false descriptions of waste types may lead to refusal of service and, where necessary, reporting to the appropriate authorities. Any charges incurred because of misleading waste declarations, additional sorting, or lawful disposal requirements will be payable by the customer. We may also charge for the return or separate handling of any item that cannot be lawfully disposed of with the original load.

Where waste transfer notes, receipts, or similar documents are required, the customer must provide accurate details and cooperate fully with the process. If the customer refuses to provide essential information, we may be unable to complete the service. No guarantee is given that all items presented as general waste are suitable for ordinary disposal, and customers should seek advice in advance if they are uncertain. We may decline a job if the waste appears to present compliance, health, or environmental risks.

Nothing in these terms permits unlawful disposal, fly-tipping, or any breach of environmental protection obligations. We expect all customers to act responsibly and to cooperate in ensuring that removed items are handled in a lawful and traceable manner. If a customer insists on instructions that would place us in breach of the law, we will refuse the request. If the service is interrupted for this reason, the customer may still be charged for time, transport, or preparatory work already carried out.

These terms may be updated from time to time to reflect changes in our operations, pricing structure, legal duties, or industry practice. The version in force at the time of booking will usually apply unless a later change is required by law or agreed in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any waiver of a right must be made expressly in writing and will apply only to the specific circumstance identified.

Man And Van Ravenscourtpark may use subcontractors, assistants, or third-party providers to perform all or part of the service, provided that reasonable care is taken in selecting them. We remain responsible for the standard of the service we contract to provide, subject to these terms and any lawful limitations of liability. The customer may not assign or transfer their rights under the booking without our written consent. Our failure to enforce any term on one occasion does not mean that we have waived our right to enforce it later.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, unless mandatory law provides otherwise. By booking and using the service, the customer acknowledges that they have read, understood, and agreed to these conditions. These terms are intended to be fair and lawful and to provide a reliable basis for the delivery of moving and transport services.

If a conflict arises between a written quotation and these Terms and Conditions, the quotation will prevail only to the extent of the specific inconsistency. Otherwise, these terms apply in full. Customers are encouraged to review them carefully before confirming a booking, particularly in relation to pricing, access, waste handling, cancellation, and liability. Continued use of the service after any amendment will be taken as acceptance of the updated terms where lawful.

For the avoidance of doubt, no employee or representative is authorised to vary these terms orally unless the variation is confirmed in writing by an authorised person. Any special arrangement, discount, or service extension must be recorded to be effective. The customer accepts responsibility for all persons acting on their behalf, including tenants, agents, relatives, business colleagues, or building managers, and confirms that such persons are authorised to give instructions relating to the booking.

Man And Van Ravenscourtpark provides services on the understanding that customers will cooperate reasonably and behave respectfully towards staff. We may suspend or terminate a job where staff are subjected to abuse, aggression, unsafe conditions, or unlawful demands. In such cases, the customer may be charged for work already completed, waiting time, travel, and any additional expense caused by the interruption. These terms are designed to support a professional, lawful, and efficient service relationship for all parties involved.