Terms and Conditions for Man and Van Ravenscourtpark

These terms and conditions set out the basis on which our man and van service is provided in the UK. By making a booking, you agree to be bound by the conditions below. Please read them carefully before confirming any order for transport, removal, collection, delivery, or related handling services. These terms are intended to protect both the customer and the service provider by making the booking process, payment requirements, cancellation rules, liability limits, and waste obligations clear from the outset.

In these terms, references to “we”, “us”, and “our” mean the provider of the man and van Ravenscourtpark service, and references to “you” or “the customer” mean the person, business, or organisation placing the booking. These conditions apply to all domestic and commercial jobs unless we agree otherwise in writing. Any variation must be confirmed in writing and signed or acknowledged by both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

Our service may include loading assistance, transport, unloading, single-item collection, multi-item removals, and disposal or delivery support, depending on what has been agreed. The precise scope of the work will always depend on the booking details supplied by you and our acceptance of those details. Any additional work, waiting time, heavy lifting, dismantling, or special handling is only included if expressly stated in the booking confirmation or agreed before the service begins.

The booking process begins when you provide us with accurate information about the items, access conditions, collection and delivery points, and the date and time you require. We may ask for photos, item counts, floor levels, lift availability, parking restrictions, and any matters that could affect the safe completion of the job. A quotation is usually based on the information you give at the time of enquiry. If the details change, we reserve the right to revise the quotation, adjust timings, or decline the work if it is no longer suitable.

A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment. Confirmation may be given verbally, by message, email, or other written form. You are responsible for checking the details in the confirmation, including the collection address, delivery address, date, time, and any agreed extras. If you notice an error, you must notify us promptly so we can correct it before the service begins. We are not responsible for problems caused by inaccurate information supplied by the customer.

If the job involves access issues, permits, congestion charges, limited parking, stairs, or restricted loading, you must let us know in advance. Failure to disclose such matters may result in delays, extra charges, or the inability to complete the work as planned. Where the customer is absent at the collection or delivery point, we may wait for a reasonable period, but waiting time may be charged. If we cannot proceed because access is blocked or instructions are unclear, the booking may be treated as cancelled by the customer.

Payment terms are agreed at the time of booking and may vary depending on the type and size of the job. Unless otherwise stated, payment is due on completion of the service, before unloading is finished, or as otherwise requested in the confirmation. We may require a deposit, part payment in advance, or full prepayment for certain jobs, particularly where specialist handling, long-distance travel, or substantial labour is involved. Accepted payment methods will be notified in advance.

All prices are quoted in pounds sterling and, unless stated otherwise, may be subject to VAT where applicable. Quotes are normally based on the assumptions provided by the customer and may change if the scope of work changes. Additional charges may apply for waiting time, congestion, tolls, parking, fuel, extra labour, out-of-hours work, carrying items up or down stairs, or disposal of waste that has not been declared in advance. We will make reasonable efforts to inform you of any likely additional cost before it is incurred.

Late or failed payment may result in suspension of the service, withholding of goods, cancellation of future work, or recovery action where necessary. You agree to pay all sums due without set-off or deduction unless required by law. If a payment is declined or reversed, you remain liable for the full amount plus any costs incurred in recovering the debt. We may charge reasonable administration fees for chasing overdue accounts, provided those fees are lawful and proportionate.

Either party may need to change a booking, but requests to amend the date, time, or service details should be made as early as possible. We will try to accommodate reasonable changes, although this cannot be guaranteed and may depend on vehicle availability and staffing. Any modification may affect the price, and the revised charge will apply once accepted. Where the alteration is substantial, we may treat it as a new booking rather than a variation to the original contract.

If you cancel the booking, cancellation charges may apply based on the notice given and any costs we have already incurred. For example, we may charge for work already performed, travel already made, materials purchased, or time reserved specifically for your job. If you cancel at very short notice, after we have dispatched the vehicle, or once loading has begun, the full charge may be payable. Any deposit paid may be non-refundable if the cancellation falls within the stated cancellation period or if the job was specially reserved.

We may cancel or postpone a booking where circumstances beyond our control make it unsafe, unlawful, or impractical to proceed. Such circumstances may include severe traffic disruption, vehicle breakdown, extreme weather, staff illness, incorrect access information, dangerous goods, or customer non-cooperation. If we cancel for reasons within our control, we will usually offer an alternative date or refund any sums paid for work not carried out. We will not be liable for indirect losses resulting from a necessary postponement, provided we have acted reasonably.

Liability for loss or damage is limited to what the law allows and to the circumstances of the job. We will take reasonable care when handling your items, but you remain responsible for ensuring that goods are suitably packed, protected, and declared as fragile where necessary. We are not responsible for damage caused by poor packing, pre-existing faults, inherent defects, or items that were unstable, incorrectly assembled, or unsuitable for transport. Where we assist with loading or unloading, you accept that some risk may arise from the nature of the work itself.

Our team will act with reasonable skill and care, and any claim for damage must be reported as soon as reasonably possible, ideally before the job is completed or within a short period afterwards. We may ask for evidence, including photographs, an inventory, receipts, or repair quotations. We are not liable for loss of business, missed appointments, loss of profit, or any consequential or indirect losses. If liability is established, our responsibility will normally be limited to repair, replacement, or a refund up to the value of the affected item or the amount paid for the service, whichever is lower, except where the law requires otherwise.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If you ask us to move valuable, irreplaceable, or highly fragile items, you must tell us in advance and ensure suitable insurance is in place if you require coverage beyond our standard liability position. We are not responsible for items left unattended after delivery or for goods handed over to a third party at your request.

Where our man and van Ravenscourtpark services include waste removal, disposal, or collection of unwanted items, you must ensure that all waste is accurately described before the booking is accepted. The type of waste, approximate volume, and any hazardous or restricted items must be disclosed in advance. We only handle waste that we are lawfully permitted to carry, and we may refuse any item that we consider unsafe, prohibited, or improperly declared. The customer remains responsible for the accuracy of the information provided.

UK waste laws require waste to be transferred and disposed of correctly. You must not place in our vehicle any item that is classified as hazardous, dangerous, illegal, or otherwise restricted unless we have expressly agreed in writing and are authorised to transport it. This includes, but is not limited to, asbestos, clinical waste, chemicals, gas cylinders, pressurised containers, solvents, oils, paints, batteries, and electrical items that require specialist handling. If undeclared prohibited waste is discovered, we may stop work immediately, charge additional fees, and report the matter to the appropriate authority where necessary.

When waste is collected, title and responsibility transfer only to the extent permitted by law and in accordance with the agreed service. You warrant that the waste presented for collection is yours to dispose of or that you are authorised to arrange its removal. If items are recyclable, reusable, or suitable for donation, this does not change our obligations to handle them lawfully. We may use licensed waste transfer facilities or subcontractors where appropriate. Any unlawful disposal instruction given by the customer will not bind us, and we may decline to act on it.

It is your responsibility to ensure that premises are safely accessible and that any special requirements are disclosed before the job starts. This includes lift reservations, parking permissions, building rules, security procedures, and any restrictions affecting the moving route. If we cannot access the property due to incorrect instructions or missing permissions, we may charge for wasted travel and waiting time. You must also ensure that appliances are disconnected, utilities are made safe, and drawers, doors, and loose parts are secured where required.

Any insurance we hold is designed to support our own business risks and does not replace the customer’s responsibility to insure their belongings where desired. If you want cover for accidental damage, loss, or delay beyond our standard liability, you should check your own home, contents, business, or transit insurance. We may ask you to declare high-value items in advance. We are not responsible for items packed, sealed, or prepared by the customer in a way that prevents inspection before transport, unless the loss is caused by our proven negligence.

Where we supply boxes, blankets, straps, trolleys, or other equipment, these items remain our property unless sold to you separately. You must not misuse, damage, or remove our equipment without permission. Any damage caused by your failure to follow reasonable instructions or by interference from third parties may be charged to you. If you or another person assists with lifting or carrying at your request, that assistance is provided at your own risk, except where the law imposes liability that cannot be excluded.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. Where the customer is based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the governing law stated here will remain applicable to the extent permitted by law. Any dispute should first be raised in good faith so that the parties can attempt to resolve it promptly and reasonably without formal proceedings.

If a court or other competent authority decides that any part of these terms is invalid, illegal, or unenforceable, that part will be treated as modified to the minimum extent necessary to make it lawful, or if that is not possible, removed. The rest of the terms will continue to apply in full. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. A waiver must be clearly stated in writing.

These terms represent the full agreement between the parties concerning the service unless replaced by a later written agreement. Any headings are for convenience only and do not affect interpretation. By proceeding with a booking for a man and van service, a van and mover booking, or a related transport arrangement, you confirm that you have read, understood, and accepted these terms and conditions. They are designed to be fair, practical, and consistent with UK legal standards for moving, delivery, and lawful waste handling.